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Business Operations
| Additional Profit Centers | More Links | The secret to pairing these two lucrative businesses. How to properly cross market a carwash and a quick lube. A carwash /coin laundry multi-profit center provides steady volumes and opportunities. | | Customer Service | More Links | How a bevy of new technologies, from RFID to Facebook, can smooth operations, reduce labor costs and improve customer retention. Track customer phone calls and improve customer relations with this simple software. From lobbies to convenience, experts weigh in on what's been working for them. Improve your customer service plan to build your detail business. Help your customers feel more confident and comfortable in your carwash tunnel to increase visits. Mystery shopper programs can help take the guess work out of your customer service. Five customer retention rules to follow if you want to grow volumes and profits in 2009. | | Employee Management | More Links | Answers to your questions before implementing a drug screening policy. Autobell's one-two punch for employee retention success. Checking social security numbers through this government program can save you a lot of grief. | | Environmental Issues | More Links | Advancements in water reclaim systems, VFDs and electric tunnels are allowing operators to green up without a high cost. Advice for the auto detailer who wants to "go green" in a profitable manner. Expert advice for incorporating green messages into your carwash’s signage and marketing. Discover the advantages of bio-based cleaning in order to better market your detail shop. Our experts explain where the green trend has been, where it's going, and what it means to you. The marketing message at your carwash should emphasize your eco-friendliness. How self-serve washes can regain control of their environmental footprint. Connect with your community, build brand awareness and help the environment in the process. | | Financing | More Links | Appeal to the Small Business Administration for help financing your next carwash project. | | Improving Operations | More Links | Our experts explain why technological updates are vital to your success and how to direct your resources this year. Industry experts and veterans offer advice for maximizing efficiencies at your carwash. Industry leaders continue discussions began at the International Carwash Association's Leadership Summit and suggest solutions to the hurdles and challenges of 2010. PC&D takes you behind-the-scenes at this year's WCA and NRCC expos to learn how to spot the best deals and newest products. | | Insurance | More Links | After a devastating fire, carwash owner Larry Schaffer takes lessons from the past to build a new carwash. Industry experts let you in on a few little secrets. | | Marketing | More Links | Want a good website? Sit on a bench. Look at ways to grow your business through social media and Internet marketing. Defining and building a brand that can build business, revenues and volumes for your carwash. Do more with less by better managing your labor, power and water expenses. Three solid steps for boosting volume during a down economy. Welcome pollen! Welcome love bugs! Welcome springtime profits! Boost your carwash sales and volumes by adhering to these three simple steps. | | Safety | More Links | Protecting your business, employees and customers with slip prevention. | | Security & Surveillance | More Links | Risk management reduces crime, fraudulent damage claims and lowers insurance premiums. In order for your security equipment to work well, you have to know how to take care of it. | | Taxes | More Links | In a slow economy, it's best to get your affairs in order instead of jumping for a sale. Tips and tricks for selling your carwash independently. |
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Ask the Experts
Using a panel of experienced, dedicated and passionate experts in a wide variety of car care specialties, PC&D is able to help its readers find answers to everyday questions, as well as more unusual ones. Simply use the links below to direct your question toward the appropriate expert(s), and PC&D will send it on to a member of its Advisory Board or an expert in the subject's field. Ask all the experts
Ask the carwash expert
Ask the detail expert
Ask the lube expert
Contact the Editor
PC&D's Editor in Chief, Kate Carr, welcomes ideas, comments and suggestions for making the magazine the best it can be for its readers. If you're interested in submitting an article or want to suggest a topic, please contact Kate at (518) 779 - 1667, kcarr@carwash.com. The magazine accepts articles from a variety of consultants and industry experts. We favor a "how-to" approach that helps readers solve problems or improve business. Pieces promoting manufacturing companies or their products are not appropriate. Article submissions typically contain 750 to 1,500 words. If accepted for publication, articles will be edited for style, clarity and length.
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